Customer Service Group Masterfile

14,180 TOTAL US SUBSCRIBERS

Subscribers, recent expires, seminar attenders, product buyers and prospects of THE CUSTOMER SERVICE GROUP. Subscribers receive THE CUSTOMER COMMUNICATOR, a newsletter for front-line customer service representatives, THE CUSTOMER SERVICE NEWSLETTER, which reports on practical, action-oriented techniques for improving customer service operations and EXECUTIVE REPORT ON CUSTOMER RETENTION, which covers information on how to develop, strengthen and integrate strategies for customer satisfaction. These directors, vice presidents and senior level managers are seeking information on training techniques, training aids, customer support, human resource materials, development seminars, publications and employee motivation tools

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